References to “Tommy’s Pet Shop” in this document mean Tommy’s Pet Shop Limited, its affiliates, subsidiaries, divisions, and operational designees.
Tommy’s Pet Shop reserves the right to make changes to this Website and its Notices and Policies at any time. Each time you use this Website, you should visit and review the then-current Notices and Policies that apply to your transactions and use of this Website. If you do not agree to be bound by the then current Notices and Policies, your sole remedy is not to use this Website. Tommy’s Pet Shop is not responsible for typographical or photographic errors on this Website (see Product Display & Colours and Errors on Website for more information).
DISCLAIMER OF WARRANTIES
YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. THIS WEBSITE IS PROVIDED ON AN ‘AS IS’ AND ‘AS AVAILABLE’ BASIS. TOMMY’S PET SHOP AND ITS OFFICERS, DIRECTORS, AND EMPLOYEES, AS WELL AS ITS THIRD-PARTY AGENTS, CONTRACTORS, DISTRIBUTORS, MERCHANTS OR SPONSORS (COLLECTIVELY, ‘THIRD PARTIES’), CAN NOT AND DO NOT WARRANT THAT YOUR USE OF THIS WEBSITE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE. NEITHER TOMMY’S PET SHOP NOR ITS THIRD PARTIES HAVE ANY RESPONSIBILITY FOR YOUR ACTION OR INACTION IN CONNECTION WITH THIS WEBSITE OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH YOUR USE OF THIS WEBSITE. NEITHER TOMMY’S PET SHOP NOR ITS THIRD PARTIES WARRANT THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED ON THIS WEBSITE OR THE PRODUCTS OR SERVICES OFFERED FOR SALE ON THIS WEBSITE. TOMMY’S PET SHOP AND ITS THIRD PARTIES SPECIFICALLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY TOMMY’S PET SHOP OR ITS THIRD PARTIES SHALL CREATE A WARRANTY, EXCEPT WHERE THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES IS PROHIBITED BY LAW.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES SHALL TOMMY’S PET SHOP OR ITS THIRD PARTIES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM YOUR USE OR INABILITY TO USE THIS WEBSITE, INCLUDING YOUR RELIANCE ON ANY INFORMATION OBTAINED FROM THIS WEBSITE THAT RESULTS IN MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OR CORRUPTION OF FILES, VIRUSES, DELAYS IN OPERATING OR TRANSMISSIONS OR ANY FAILURE OF PERFORMANCE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY IN ANY ACTION, WHETHER IN CONTRACT, TORT OR ANY OTHER CLAIM, EVEN IF AN AUTHORIZED REPRESENTATIVE OF TOMMY’S PET SHOP HAS BEEN ADVISED OF OR SHOULD HAVE KNOWLEDGE OF THE POSSIBILITY OF SUCH DAMAGES. BY YOUR USE OF THIS WEBSITE, YOU ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE AND SERVICES AVAILABLE THROUGH THIS WEBSITE, EXCEPT WHERE THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES IS PROHIBITED BY LAW.
INTENDED FOR USERS OVER 13 YEARS OF AGE
The safety of children is very important to us. Although this Website is intended for use by persons at least 13 years of age, and we have processes in place to help prevent participation in our Website communities and services by persons under 13 years of age at the time of registration, Tommy’s Pet Shop cannot prohibit minors from visiting our Websites and must rely on parents and guardians (at least 18 years of age at the time of use) to decide which materials are appropriate for children under 13. Tommy’s Pet Shop will not knowingly collect personal information from children.
LIMITATIONS REGARDING INFORMATION, ARTICLES & ADVICE
Tommy’s Pet Shop offers information, articles, and advice to Pet Parents through this Website for educational purposes only. Any information offered through this Website is not intended to diagnose, treat or cure your pet and is not a substitute for veterinary care provided by a licensed veterinarian. For any medical or health-related advice concerning the care and treatment of your pet, call or visit or contact your regular veterinarian or local animal hospital.
PRODUCT DISPLAY & COLORS
This Website attempts to display product images as accurately as possible. However, we cannot guarantee that the color you see matches the product color. Note that the display of color may depend, in part, upon the monitor you are using.
ERRORS ON WEBSITE
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered and Tommy’s Pet Shop reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, whether or not the order has been confirmed and/or your credit/debit card has been charged. If your credit/debit card has already been charged for the purchase and your order is canceled, Tommy’s Pet Shop will issue a credit to your credit/debit card account in the amount of the charge. Individual bank policies will control when this amount is credited to your account. (If you are not fully satisfied with your purchase, you may return it in accordance with Tommy’s Pet Shop ‘s Return Policy.)
Online prices, offers, and selection may vary between our retail stores and Websites and are subject to change. We reserve the right to limit sales, including the right to refuse sales, to resellers.
Because Tommy’s Pet Shop does business throughout Canada and collects and remits sales tax as required by law, this Website also collects and remits sales tax as appropriate.
PAYING FOR YOUR ORDER
You may pay for your order with a debit card or major credit card, or by using PayPal®. We accept Visa®, MasterCard®, American Express® and Discover® Card and debit cards with a MasterCard or Visa logo.
Generally, credit/debit cards are not charged by Tommy’s Pet Shop until we either ship the order to you or confirm availability (at which time you will be charged only for the goods we have actually shipped along with any appropriate taxes or shipping charges). However, we may pre-authorize your order amount with your credit/debit card issuer at the time you place the order, which may have an effect on your available credit.
Orders paid for using PayPal will be debited at the time orders are placed. When using PayPal as your payment method, payment processing and how your credit/debit card or checking account is charged is at the sole discretion of PayPal. Learn more about PayPal.
Tommy’s Pet Shop gift cards cannot be used at this time.
VALIDATING YOUR ORDER
After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment and/or shipping address. We reserve the right to reject any order you place with us and/or limit quantities on any order, without giving a reason. If we reject your order, we will attempt to notify you using the e-mail address you have provided with the order. Generally, your credit/debit card will not be charged if we reject an order; however, we will process a refund if a charge has been made against your card.
Your receipt of an electronic or another form of order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Tommy’s Pet Shop reserves the right at any time after receipt of your order to accept or decline your order for any reason.
ORDER LIMITATIONS/LIMITED QUANTITIES
Tommy’s Pet Shop may, at its sole discretion, limit or cancel quantities purchased per person, per household or per order. Restrictions may include orders placed by the same Website account, the same credit/debit card and orders that use the same billing and/or shipping address. In the event we make a change to your order, we will attempt to notify you by the e-mail and/or billing address provided with your order. Tommy’s Pet Shop reserves the right to limit or prohibit sales to dealers.
This Website is operated by Tommy’s Pet Shop, with an office in Canada. If there is any dispute regarding this Website, by using this Website, you agree that the dispute will be governed by the laws of Canada without regard to its conflict of law provisions.
TERMINATION OF WEBSITE USE
Tommy’s Pet Shop, in its sole discretion, may terminate your retail account, membership registration or similar uses of this Website at any time. You are personally liable for any orders that you place or charges that you incur prior to your termination.
Tommy’s Pet Shop reserves the right to change, suspend or discontinue all or any aspects of this Website at any time, without prior notice. Upon termination, you will have no account or similar Website membership rights to the Website. Our proprietary rights, disclaimer of warranties, indemnities, limitations of liability and miscellaneous provisions shall survive any such termination.
Tommy’s Pet Shop may provide notice of termination by regular mail or e-mail.
ELIGIBILITY & REGISTRATION
By registering for membership in our Tommy’s Pet Shop Pet Community and similar service Websites, you agree that you are at least 13 years of age at the time of registration; that you are responsible for all activities occurring under your username and for keeping your password secure; and that your use of our Website does not violate our Policies. As part of the registration process, you must click to agree to our Policies, and will then be asked to select a username and password. You acknowledge that we may refuse to grant you a username that impersonates someone else, is or may be protected by proprietary rights law, or is vulgar, offensive or otherwise inappropriate, as determined by us in our sole discretion.
We may, in our sole discretion, remove any content that we determine is unlawful, fraudulent, harassing, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable, or infringes or violates any party’s intellectual property or other proprietary rights Policies. This includes comments concerning our competitors, vendors, business partners, service providers, Associates, and affiliates.
You further agree that our Pet Community and similar service Websites are available for personal, non-commercial use only and that you may not use our Websites for any illegal or unauthorized purpose. By using our Website, you agree to comply with all Canada rules regarding online conduct and acceptable content, including laws regulating the export of data from Canada, and that you are solely responsible for your conduct and any data, text, information, photos, links and other content that you submit, post and display on our Websites. You warrant that such content is true and accurate, not false or misleading, and does not infringe any third party’s trademark, copyright, patent or trade secret or other proprietary rights, including publicity or privacy
- E-mail: firstname.lastname@example.org
- Regular Mail: Tommy’s Pet Shop, 2400 ST. Johns Street, Port Moody, BC, V3H 2B1
- Phone: 1 604-492-0688
CHANGES/UPDATES TO NOTICES & POLICIES
Because our Website and stores will continue to implement new technologies and improve the products and services we provide, our policies are subject to change. We reserve the right to change or update our Policies and to modify or terminate the Website for any reason, without notice and without liability to you or any other participating third party. As a Website user, you are responsible for regularly reviewing our policies in order to remain informed of our practices and your obligations as you visit and use our Website. Our current Policies constitute the entire agreement between you and Tommy’s Pet Shop as you use our Website and supersede all prior understandings or agreements, written or oral, in this regard.